Automation

• The network consists of more than 17 pharmacies, and customers can place orders through the online store, selecting any of these pharmacies.
• Once an order is placed, the system automatically checks product availability, reserves items, and sends an SMS notification to the customer.

• All incoming orders are displayed in real-time in the relevant pharmacy.
• Pharmacists can view the order status at every stage: "created," "being processed," "at the pharmacy," "with the operator," etc.

• If an order cannot be processed automatically due to stock issues, insufficient quantities, or other reasons, it is transferred to the operator.
• The operator contacts the customer, offers alternatives, additions, or changes, and then redirects the modified order to the pharmacy for final approval.
• In case of issues, the pharmacy can send the order back to the operator with comments.

• All order statuses are updated automatically, with final fiscalization (sale) at the cash register.

• Over 50,000 products in the online store are synchronized with pharmacy stock, preventing out-of-stock sales.
• Prices are updated every 3 hours, with over 670,000 records synced.
• Thanks to the optimized algorithm, data transfer between 1C and the website’s database takes only 50 seconds.

• The built-in system for professional competency testing:
• The customer service department creates questions and sets test times.
• Pharmacists can take the test from their workstations, ensuring a fast and convenient process.

• The system operates continuously.
• Any downtime can result in stuck orders (>10 per minute) and dissatisfied customers.

Client:

Used:

• PHP, MariaDB, Redis, Boostrap, 1C, API